Managed back office
Managed back office for small fleets: get the paperwork off your evenings
For owners who still build invoices, chase PODs and call brokers after the trucks are parked. You hand over defined tasks. You keep every decision.
Tasks you can hand over
Six jobs, one clear handoff each
The exact list is set per fleet after the audit. You choose what moves.
| Task | You send | You get back | You decide |
|---|---|---|---|
| Invoice packets | Rate con, signed BOL or POD, any receipts | One packet per load, with missing pieces flagged | Which packets go out |
| Paperwork chasing | The list of loads with a missing document | An open list that shrinks as documents arrive | Who is asked, and how |
| Invoice follow-up | Your unpaid invoice list | A weekly list of what is past 30 days, by broker | Which accounts get a call from you |
| Accessorial paperwork | Gate times, receipts, approvals | Detention, lumper and layover claims built from your documents | Approve, change or drop each one |
| Weekly money summary | Nothing new if the rest is running | Potential, verified and collected in separate numbers, with the open items | What to chase next week |
| Document filing | Documents as you get them | One place per load, so the next claim does not start with a search | What is kept and for how long |
What stays with you
- Which loads you run and which rates you accept.
- Approval of every claim and every message about money.
- Your bank accounts and logins. We do not ask for them.
What we are not
- Not a dispatch service. We do not book or allocate loads.
- Not a broker. We never negotiate your rates.
- Not a factor. We do not buy your invoices or advance cash.
Hours and response
Requests can come in at any time through the site. Staffed hours are being set up and are not confirmed yet. We do not offer live 24/7 coverage, and we will tell you plainly when something is waiting on us.
Phone: +1 (984) 789-5979. Mon-Fri, 9:00 a.m.-5:00 p.m. Eastern Time (Raleigh, NC). Voicemail is answered the next business day.
Who it fits
Fleets of roughly 5 to 15 trucks where the owner or one office person does billing. Smaller and larger fleets can ask. See 5 to 15 truck fleets.
Questions
What does it cost?
It depends on fleet size and which tasks you hand over. We scope it after the free audit and do not publish a price yet. See pricing.
Do I need to change my TMS?
No. We work from the documents and exports you already have.
Is there a contract?
You get written scope and price before anything paid starts. Our general terms and privacy policy are published.
Will you talk to my brokers?
Only to send what you approved. Rates, loads and relationships stay yours.
Related: in-house vs outsourced billing, dispatch teams.
See what your last 20 loads show.
One short form. We reply by email with the next step, and a one-page report follows. Free, no obligation.
Mon-Fri, 9:00 a.m.-5:00 p.m. Eastern Time (Raleigh, NC). Voicemail is answered the next business day.