For dispatch teams
Billing audit for dispatch teams: your carriers' billing is their data, and their money
If you dispatch for small carriers, you see detention, lumper receipts and short pays every day. This page explains how our carrier-side audit relates to that work, and where it does not.
Where the paper breaks
A dispatcher sees the rate change as it happens and the dock delay as it happens. The back office sees neither unless somebody writes it down.
Two small habits close most of the gap: save the revised rate con the moment it changes, and ask the driver for in and out times before they roll.
We work for the carrier
MileCFO is not a freight broker and not a dispatcher. We do not book loads, we do not negotiate your rates and we do not move freight. We look at loads you already ran and the paperwork behind them.
How it fits
- We do not replace dispatch. We do not book, plan or allocate loads, and we do not talk to drivers about freight.
- We read the paperwork after the fact. Rate cons, BOLs, invoices and payments for loads that already ran.
- The carrier decides. Every claim needs the carrier's approval before anything is sent to a broker or shipper.
- The output is a report the carrier owns. You can read it together with them if they ask you to.
What we ask of dispatch teams
- Do not send us a carrier's files without that carrier's agreement. The audit request has to come from the carrier, and the consent box on the form is theirs to tick.
- Do not send driver names or personal data. The same rule as for everyone.
- Do not expect us to take a percentage of your dispatch fee. We have no arrangement like that, and nothing on this page is an offer of one.
Where dispatchers see the leaks first
- Hours at a dock that nobody wrote down, so detention cannot be billed later.
- Verbal approvals for extra stops that never reach a revised rate con.
- Lumper receipts photographed by the driver and lost in a text thread.
- Cancellations where the message time matters for a TONU.
Useful for your own work
The detention evidence guide, the POD checklist and the rate con versus invoice guide are written for the person who has to produce the proof. The broker payment delay tool works on your own data in your browser.
Questions
Can a dispatcher request the audit for a carrier?
The carrier should submit the request, or confirm it to us, because the file and the consent are theirs.
Do you pay referral fees?
No referral arrangement exists, and we are not offering one on this page.
Will the carrier's brokers hear from you?
Only with what the carrier approves in writing.
Deeper guides: all billing guides, detention pay, short pay, broker payment delay, true RPM. Other segments: flatbed, drayage, hotshot, brokers who pay late.
Related: fleet owners, in-house vs outsourced billing.
See what your last 20 loads show.
One short form. We reply by email with the next step, and a one-page report follows. Free, no obligation.
Mon-Fri, 9:00 a.m.-5:00 p.m. Eastern Time (Raleigh, NC). Voicemail is answered the next business day.